Privacy Statement Regarding Customer

This Privacy Statement Regarding Customer is important for CGX. CGX wants to be transparent about the data we and our partners collect and how we use it.

We inform you that this Privacy Statement may be modified by us. We encourage you to periodically review this Privacy Statement to be informed of how we are using and protecting your Personal Information.

1 What Does this Policy Apply To

This Privacy Statement Regarding Customer ("Privacy Statement") applies to all websites, applications as well as any other CGX ("we" or "our") online initiative, in which personal data are collected (the "storage"). therefore, it does not apply to the storage of our Business Partners (as outlined below) or other third party, even if mentioned on our storage via an internet link.

This Privacy Statement governs Personal Information we collect from our Propects, our customers and from our website and other online visitors (“you” or “your”).

For the purposes of this Privacy Statement:

2 Which personal information is collected

We may ask you to provide Personal Information when you:

Categories of Personal Information we collect may include your name, email address, contact telephone numbers, user IDs and passwords, also include work information such as job title and other business or company information (function, company address, e-mail address, telephone number, …) or geolocation data.

If you make a purchase, we may ask you for your billing details.

We may also ask you for any data needed to process your billing requests.

2.1 Information Automatically Collected

We may automatically collect behavioral and usage information about your visits to our websites, including the pages you view, the links and advertisements you click, search terms you enter, and other actions you take in connection with CGX websites and services. We may also collect certain information from the browser you use to come to our website, such as your IP address, device identifier, location data browser type and language, access times, the URL (Uniform Resource Locator) of the website that referred you to our website and the URL to which you browse away from our site if you click on a link on our site.

2.2 Information from Third Party Sources

We may obtain information about you from third party sources such as public databases, our business partners, joint marketing partners, social media platforms, and from other third parties.

We may use the information to better understand you, to enhance our ability to provide relevant marketing, products and services to you and to help prevent and detect fraud.

2.3 Using of Cookies, Web Beacons and Similar Technologies by Us and Our Partners

CGX and Business Partners can to use web beacon in websites or emails. Web tag cases assist us with measuring the performance of our websites. For example, web beacons can count the number of people who visit our website. Web beacons can also tell us when a web page is viewed and provide a description of the page where the beacon is located. The web beacons also allow us to measure the effectiveness of our email campaigns by counting the number of people who open or respond to an email, determining when an email is open and evaluating the number of email transfers. Subject to local laws, we may combine the information that we collect through web beacons with other Personal Information we have collected from you.

3 What is the Purpose of collecting Personal Information

CGX may use your Personal Information to:

Our legal basis for collecting and using your Personal Information as described in this Privacy Statement will depend on the Personal Information concerned and the specific context in which we collect it. In general, we collect and process your Personal Information on one or more of the following bases:

If you have any questions or need more information concerning the legal basis on which we collect your Personal Information, please contact us at:

4 Where Do We Store Your Data

Your Personal Information is stored in our databases which are accessible only by our employees and our Business Partners.

In certain cases, and mainly for technical reasons, these databases can be stored on servers outside the country from which you originally entered the data (including outside the European Union). In that case, and if the countries to which your data are transferred are not subject to a personal data protection regime as strict as that described in this policy of protection of personal data, we take appropriate action to ensure that your data is processed in accordance with the present policy.

5 How do We Secure Your Personal Information

CGX aims to always keep your personal data in the safest and most secure way. We take all reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorized access, modification or disclosure. The ways we do this include:

We encourage you to keep any passwords you use confidential and to be careful to avoid “phishing” scams where someone may send you an email that appears to be from CGX asking for your personal information. CGX will not request your ID or password through email.

We will retain your Personal Information as necessary in connection with the purposes described in this Privacy Statement, for as long as your account is active, and in accordance with CGX’s retention policies and applicable law.

6 Do We May Share Your Personal Information

Except as disclosed in this Privacy Statement or unless we have previously obtained your consent, we will not share your Personal Information with people who are not CGX employees or Business Partners. CGX may transfer your Personal Information to Business Partners, if required for the purposes described in this Privacy Statement.

This may involve sharing your personal information in order to complete the requested transactions or to enable our business to be more responsive to your needs. Our Business Partners may contact you to propose information about CGX, and products, services or offers of the CGX brand.


Please note that we strictly require our Business Partners to use your personal data only to manage the services we ask them to provide. We also ask these providers to always act in accordance with the applicable laws regarding the protection of personal data and to pay particular attention to the confidentiality of these data.


We may also disclose your Personal Information in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation; if CGX (or a part of CGX) is sold or merges with another company; or if CGX reasonably believes it is necessary to protect CGX, its customers or the public.

Except as described above, we will not disclose your Personal Information to third parties for their own marketing purposes without your consent.

7 Your EU Data Protection Rights

Where the processing of your Personal Information is subject to EU data protection laws, you have the following data subject rights. Please note that these rights are not absolute and in certain cases are subject to conditions as specified in applicable law:

In addition to the above, you have the right to lodge a complaint with a supervisory authority if you consider that our processing of your Personal Information infringes applicable data protection law.

If you have any questions about the type of Personal Information we hold about you or if you wish to request deletion or correction of Personal Information we hold about you, or exercise any other data subject right, please send a written request to or to the postal address provided at the bottom of this Privacy Statement. While we will make reasonable efforts to accommodate your request, we reserve the right to reject such access requests or to impose restrictions or requirements upon such requests if required or permitted by applicable law.

You can also, at any time, opt out of receiving marketing communications from CGX.

In this case, you must send us an email to the address

If you opt out of receiving marketing communications, we may still communicate with you in connection with transactions you request and/or service related matters.

8 Contacting Us

If you would like to contact us for any reason regarding our privacy practices, please email us at or write to us at the following address:


To the attention of Quality Department

Espace Entreprises, Le Causse

81100 CASTRES, France